Tanoshi FAQ

Help with initial setup:

For the best experience make sure your device is fully charged or connected to power during setup
Q: I’ve just opened my Tanoshi device, how do I make sure to set it up properly?
A: The quick start guide should have all the information you need to get started. But here’s a breakdown of the basic steps:1. Power on your device using the button on the upper left of the tablet.
NOTE: You will need to use a google account for your child where the date of birth is under the age of 13 for the parental controls to activate.
1. Power on your device using the button on the upper left of the tablet.
2. Click get started, then select “Set up as new”
3. Next select Create a new account, this will be the child account you want to use (note if you a previously made account where the listed age is 13 or OVER, the parental controls WILL NOT be activated)
4. In the basic information page enter the child’s real age
5. Now you’ll link the kid account to an existing PARENT gmail account. We recommend using an account logged into your phone for fast and easy setup.
6. Finally you’ll be asked to enter in a credit or debit card to activate the kid account. This is a one time charge of $0.30
7. Follow the remaining prompts and your device will be ready to use!

Here are the images from our Quickstart guide for your reference:

Q: I’m having trouble setting up my device out of the box, what should I do?
A: First step to try is reboot the device.  Hold down the power button and select “Reboot”

Q: I’m having trouble connecting my Family Link account over WiFi.
A: Make sure you’re using a know reliable WiFi connection.  Heavy traffic may impact your connection.

Chrome & your kid’s Google account:

Q: How will Chrome work on my Tanoshi device?
A: For the most part, Chrome will be the same for kids as it is for adults. There are only a few things that are different for kids, for example:

Kids can’t use incognito mode, or sign out of Chrome.
Parents can manage the sites their kids can visit on Chrome, and some site permissions.
By default, Chrome tries to block sexually explicit and violent sites.
Chrome Sync is required for certain parental management features to work, so it can’t be turned off completely. However, you can turn off certain kinds of data collection.
Your kid’s Google Activity controls might allow Google to use Chrome browsing history and activity from websites to personalize their experience across Google products and services. However, this information won’t be used to personalize ads.

Manage your kid’s activity on Chrome:

Q: How can I adjust restrictions on my Tanoshi device?
A:
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Chrome.
4. Choose the setting that’s right for your family:
– Allow all sites: Your kid will be able to visit all sites, except the ones you block.
– Try to block mature sites: No filter is perfect, but this should help hide sexually explicit and violent sites.
– Only allow certain sites: Your kid will only be able to visit the sites you allow.
5. Tap Manage sites to allow or block certain sites.
Note: You can also manage this setting by clicking on your kid’s name at families.google.com

Block or allow certain sites:

Q: How can allow or block certain sites on my Tanoshi device?
A: If you block a certain site, your kid can ask permission to visit it. You’ll get a notification in the Family Link app where you can approve or deny their request.

– Websites: If you block or allow specific website, like www.google.com, the permission won’t apply to sites that begin or end differently, like www.google.co.uk or get.google.com/tips.
– Domains: If you block or allow an entire domain, like Google, the permission applies to sites that begin or end differently too, like google.com, and images.google.fr.

Block or allow a site
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Chrome and then Manage sites and then Approved or Blocked.
4. In the bottom right corner, click Create Create.
5. Add a website or domain.
6. In the top left, click Close Close.
Note: You can also manage this setting by clicking on your kid’s name at families.google.com

Change website permissions settings:

Q: What if a website requests permissions from my Tanoshi device, how do I allow or change that?
A: You can decide whether your kid can give permissions to websites they visit, including location, camera, and notifications.

1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Chrome and then Chrome dashboard.
4. Turn “Permissions for sites and apps” on or off.

Note: You can also manage this setting by clicking on your kid’s name on the Chrome dashboard.

When “Permissions for sites and apps” is off, kids shouldn’t be able to give permissions to websites in the future. However, permissions they already granted will still be in place.

See or delete your kid’s Chrome history:

Q: How do I see my kid’s Chrome history on my Tanoshi device?
A:
1. On your kid’s device, open the Chrome app Chrome.
2. In the top right, tap More More and then History. This page shows your kid’s recent Chrome history.

Delete your kid’s Chrome history & data:

Q: How do I delete browsing history and/or data on my Tanoshi device?
A:
Browsing history
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Chrome and then Chrome dashboard..
4. In the “History” section, tap Clear history.
Note: Your kid’s Google Account might have other kinds of browsing history saved at myactivity.google.com

Browsing data:

You can clear your kid’s browsing data, like cookies, saved passwords, and autofill form data.
1. On your kid’s device, open the Chrome app Chrome.
2. In the top right, tap More More and then History.
3. At the bottom, tap Clear browsing data.
4. Check the boxes next to the type of browsing data you want to remove.
5. Tap Clear data.

Search & your kid’s Google account:

Q: Can my kid’s account use Google Search
A: When you create a Google account for your kid under 13, they can use Google Search. It is set to SafeSearch mode by default

By default, SafeSearch will be turned on for your kid’s Google account. SafeSearch helps filter explicit results on Google, like pornography. SafeSearch isn’t 100% accurate, but helps kids avoid most explicit content.

Note: If your kid isn’t signed in while they’re using Google Search, their SafeSearch settings won’t apply.

1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Search.
4. Turn “SafeSearch” on or off.
Note: You can also manage this setting by clicking on your kid’s name at families.google.com

Turn Google Search on or off:

Q: Can I turn Google Search off on my Tanoshi device?
A: Yes

You can turn off Search in the Google app to prevent your kid from using it on their Android devices.

Note: Even if you turn off Search, your kid can still search using browsers like Chrome or Firefox. If you want, you can block these apps.

Family Link app
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Android apps.
4. Under “Allowed,” tap Google.
5. Turn “Search” on or off.

Family Link on the web
1. Go to Family Link on the web.
2. Select your kid.
3. Click Android apps.
4. In the “Required” section, turn Search on or off.

Google Assistant:

Q: Can I turn off Google Assistant on my Tanoshi device?
A: Yes, to prevent your kid from using the Google Assistant in the Google app on their Android devices:
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then More and then Manage Google activity and then Only parents.
4. Tap Manage activity controls and then Voice & Audio Activity.
5. Pause “Voice & Audio Activity.”

Manage your kid’s search & browsing activity
If Web & App Activity is turned on, and your kid is signed in to their Google account:

– Your kid’s searches and browsing history are saved to their Google Account
– Your kid’s search results are personalized based on their past activity
Note: Only you and your kid can see their activity.

Google Play Store:

Q: Can I change what Apps & games can be seen in the Play Store?
A: Yes, you can filter what is available for installation:
1. Open the Family Link app.
2. Select your child.
3. On the “Settings” card, tap Manage Settings and then Controls on Google Play.
4. Tap Apps & Games.
5. Choose the level you want filter or restrict access to.

– The same method is used for Movies, TV, Books and Music in the store.

Turn web & app activity on or off:

Q: Can I turn off Google recording my kid’s web search?
A: Yes
1. Open the Family Link app.
2. Select your kid.
3. Under “Settings” card, tap Manage settings and then More and then Manage Google activity and then Go to activity controls and then Web & App Activity.
4. Tap On or Paused.
Note: You can also manage this setting by clicking on your kid’s name at families.google.com.

See or delete your kid’s search & browsing history:

Q: Can I see what my kid has looked at on my Tanoshi device?
A: Yes
1. On your kid’s device, visit the My Activity page. Sign in using your kid’s Google Account.
2. In the search box, tap More and then Select.
3. Check the boxes next to any activity you want to delete.
4. At the top of the page, tap Delete and then Ok.

Troubleshooting problems:

My kid saw inappropriate content in search results

Q: My kid saw some not age-appropriate content in his searches, what can I do?
A: Double check that SafeSearch is on and correctly configured. Then send feedback back to Google to make sure there’s a record and it can be investigated.

First, use the instructions above to make sure SafeSearch is on.
Then, report the content to Google.

Sites
If your kid visited a site with inappropriate content, report the content to Google.

Images
1. Tap the image to see more options.
2. In the bottom right, tap More and then Send feedback.

My kid sees ads in their search results:

Q: My kid saw ads in their Google search, is this normal?
A: Your kid might see ads when they use Google Search. Learn more about how ads work with kids’ Google accounts
Search & your kid’s Google Account

Block some inappropriate results using SafeSearch
By default, SafeSearch will be turned on for your kid’s Google Account. SafeSearch helps filter explicit results on Google, like pornography. SafeSearch isn’t 100% accurate, but helps kids avoid most explicit content.

Q: How do I enable or disable SafeSearch?
A:
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Filters on Google Search.
4. Turn “SafeSearch” on or off.

Turn Google Search on or off:

Q: How can I turn Google Search on or off?
A: From the Family Link app
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then Android apps.
4. Under “Allowed,” tap Google.
5. Turn “Search” on or off.
From Family Link on the web
1. Go to Family Link on the web.
2. Select your kid.
3. Click Android apps.
4. In the “Required” section, turn Search on or off.

Google Assistant:

Q: How do I disable google assistant?
A: To prevent your kid from using the Google Assistant in the Google app on their Android devices:
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then More and then Manage Google activity and then Only parents.
4. Tap Manage activity controls and then Voice & Audio Activity.
5. Pause “Voice & Audio Activity.”

Google Photos & your kid’s Google Account
When your kid has a Google Account, they can use the Google Photos app to save and share their photos.
How Google Photos works
For the most part, Google Photos will be the same for kids as it is for adults. There are only a few things that are different for kids:
– Parents can turn off sharing from within Google Photos.
– Face-clustering is turned off, so kids can’t search for specific people in their photo library.

Turn photo sharing on or off:

Q: How can I turn photo sharing on or off on my Kid’s device?
A: When you turn off photo sharing, your kid won’t be able to use the share button in Google photos. However, your kid will still be able to share photos in other apps, like Gmail or Google Hangouts.
1. Open the Family Link app.
2. Select your kid.
3. On the “Settings” card, tap Manage Settings and then More.
4. Turn “Google Photos sharing” on or off.

Adobe Flash:

Q: Is Adobe Flash supported on your device?
A: No.  From the Chrome for Android FAQ:
“Chrome for Android will not be supporting Flash. As you may have seen in November, 2011, Adobe announced it has stopped investing in Flash for mobile browsing. Google has long been committed to making the web platform more powerful through open web technologies like HTML5 and is working with Adobe and other partners to further advance the web standard.”

Sim card:
Q: Does the product have a place for a phone company SIM card?
A:
No SIM Card slot

Bluetooth:
Q: I use a Bluetooth headset (dual headset). Does the product support Bluetooth headsets with a built-in Bluetooth adapter?
A:
Bluetooth 4.1 included

Q: Would the product work with a bluetooth adapter that I add into a USB port when I add my Bluetooth headset?
A:
USB 2.0 port included. 3rd party BT adapter would need to check compatibility with Android 7.0. However since BT4.1 is built-in, a 3rd party adapter should not be needed

Accessories:

Q: Is there a case available for my tablet?
A: No official case is available at this time.

Software updates:

Q: My favorite App isn’t working after setup, what can I do?
A: Just like any modern iOS or Android device there are constant updates in the background for both safety and new features. The best way to get your app up to date is to make sure your device has a strong WiFi connection.  Rebooting the device may also help the updates finish their installation.

Power:

Q: How do I turn on my device?
A: Hold the power button for 3 or more seconds, the screen should light up indicating the device is activating.

Q: I pressed the power button on my device and the screen went blank, but I still see a blue light on the keyboard.  Is the device powered off?
A: No, if you just pressed the power button the device is still on in sleep mode.

Q: How do I power the device off?
A: Hold down the power button (next to the volume button) until a menu appears and select “Power off.”

Parent Access Code:

Q: How do I find the Parent Access Code for my device?
A: The Parent Access Code can be found in Family Link on your parent phone device.
1. On your phone open the Family Link app.
2. In the upper left corner you should see a button of 3 bars, tap there. A new menu should slide out and you’ll see your kid’s device, family group, approval requests, etc.
3. Near the bottom of the menu there should be “Parent access code”
4. Tap that option and you should get a 6 digit code. You should be able to use this to unlock the device.  NOTE: This code is only valid for about 10 minutes at a time, so you may need to repeat the steps to get a valid code.

Other Support:

Q: I’m running into a problem and I’m not seeing a solution here, how can I get help?
A: You can contact us at: [email protected]