Return Policy
For defective or damaged in shipping products from with the United States:
We offer a full refund or exchange for any order received in defective or damaged condition within 30 days from the date of purchase.
Within 30 Days: You must request a return authorization within 30 days of the product being shipped to you.
Shipping: Tanoshi will send you a free shipping label.
Refund: After receiving the returned product, Tanoshi will inspect the product and issue a full refund or send a replacement computer, as requested, subject to the following:
If a product is not damaged or defective as described, Tanoshi will notify the customer that the return has been rejected, and no refund will be issued to the customer.
For all other returns on products from within the United States:
Within 30 Days: You must request a return authorization within 30 days of the product being shipped to you.
Shipping: you may ship the return product yourself, or request Tanoshi purchases a label for you at your expense.
Refund: After receiving the returned product, Tanoshi will inspect the product and issue a full refund subject to the following:
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging and in like-new condition. Tanoshi may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, Tanoshi will notify the customer that the return has been rejected, and no refund will be issued to the customer.
The customer can choose one of the following options:
- The product will be shipped back to the customer at a shipping cost of $30 ; or
- The product will be recycled.
For all returns on products from outside the United States:
Within 30 Days: You must request a return authorization within 30 days of the product being shipped to you.
Shipping: you may ship the return product yourself, or request Tanoshi purchases a label for you at your expense.
Refund: After receiving the returned product, Tanoshi will inspect the product and issue a full refund subject to the following:
Defective product: If a product is not defective as described, Tanoshi will notify the customer that the return has been rejected, and no refund will be issued to the customer. Tanoshi does not offer exchanges outside the United States and is not responsible for shipping damage to an address outside the United States.
All other products: return includes original packaging and product in new condition - Any returned product(s) must be returned in all their original packaging and in like-new condition. Tanoshi may reject the returned product if there is damage to the product and/or product packaging.
Rejected Returns:
The customer can choose one of the following options:
- The product sent from within the United States will be shipped back to the customer at a shipping cost of $30 ; or
- The product will be recycled; however
- All product rejected returns from outside the United States will be recycled.
If you do not select one of the above options within 14 days of Tanoshi informing you that your return has been rejected, the product will be recycled.